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   Hotel Policy

Inclusion and Exclusions

  • Rates are inclusive of taxes and service charge.
  • Rates are subject to change without prior notice.
  • Standard check-in time is 2:00pm  & standard check-out is 12:00nn.
  • Room rates are inclusive of breakfast and WIFI access.
  • Request for early check-in or late check-out is subject to availability, advance arrangement are required and additional charges may apply.

Acceptance Policy

  • Reservation/s is/are considered confirmed when a Booking Confirmation Reference Number has been issued by Hotel Felicidad.  The Booking Confirmation Reference Number is contained in the confirmation letter which will be sent directly to your registered e-mail address.  Please print the confirmation letter and present it upon check-in.  The booking confirmation letter will only be sent upon receipt of the full payment.  If you have not received  the booking confirmation letter within 24 hours after completing your reservation, you must give Hotel Felicidad a call at (077) 722-0008 / (077) 674-0232 / (077) 674-0227 to report this matter immediately.

Cancellation Policy

  • Cancellation made at least 15 days prior to check-in date will incur a ten percent (10%) charge from the total amount paid.
  • Cancellation made eight (8) to fourteen (14) days prior to check-in date, Hotel Felicidad will charge thirty percent (30%) from the total amount paid.
  • Cancellation made 1 to 7 days prior to check-in date, Hotel Felicidad will forfeit the full amount.
  • All refunds resulting from cancellation will be credited back to the card used to process the booking or reservation/s.‚Äč
  • For cancellation, please contact us at (077) 722-0008, (077) 674-0232, (077) 674-0227.

Children Policy

  • Maximum of  2 children under 12 years of age will be free of charge if sharing the same room with parents / guardians, subject to the existing bedding arrangement.

Modification Policy

  • Any change to the booking date, departure date and room type modification from the reservation is subject to room availability.
  • The hotel shall consider the reservation as cancelled / no show if the guest has not checked-in on the first day of the reservation by 1400 hours PST(02:00PM), unless a later time of arrival has been previously advised.
  • For modification process, we strictly advise our guest to give us a call at our hotline (077) 722-0008, (077) 674-0232, (077) 674-0227.

          Notes:

  1. Cancellation of booking is not allowed after moving the original date of check-in to a later time. 
  2. All reservations purchased under promo are non cancellable, non rebookable and non refundable.